Upon choosing to purchase one or all of our products, we investigate and understand your business to adequately tailor (as required) the product to meet your requirements. This includes installation, in-depth Business Analysis, Data migration, Configuration changes, Customisations, Testing Support, Project Management and Training and Handover.
Product training is offered with all our products. Our training consultants can offer the best onsite training available (including training the trainer). We will give your staff the hands on knowledge required to maximize their efficiency and product knowledge.
We can also arrange extra onsite training as needed. Using tailored exercises and demonstrations, we can empower your staff with the skills they need. We can also offer these programs through our online training portal or at a training site provided by us.
In addition, we offer all our clients a user manual, should staff need to refer back to documentation.
We offer comprehensive annual Support and Maintenance contracts.
Customer service is very important to us. In the event of a fault you can log your issue with us online 24/7. It will automatically be entered into our Issue Tracking Software and a customer consultant will be in touch as soon as they are available.
We believe business is never static. Changes will be required over time, unforeseen future requirements will arise and improvements in process can and should be incorporated into the product.
Whether a system enhancement or adjustment in business process, our consultants can guide you through the change management process. They can assist in the production of your Change Request and provide you with clear analysis of the cost and time implications.